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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Locating friends and relatives

We sometimes receive enquiries from the public who want to locate friends or family who they believe may be living in Islington.

The Data Protection Act 1998 does not allow us to confirm or deny the whereabouts of people to other members of the public without the consent of the person being sought. However, we may be able to pass on a message if we have their contact details on our systems. 

There are other ways that the public can try and trace people. Here are some examples:

Finding missing people

  • Metropolitan Police - telephone: 101
  • Missing People - works with young runaways and missing and unidentified people. Telephone 116 000 (freefone)
  • British Red Cross - relatives separated by wars or disasters. Telephone: 0844 871 11 11
  • Reunite - specialising in abduction and international custody disputes. Telephone: 0116 2555 345
  • Salvation Army - tracing adult relatives in the UK and overseas. Telephone: 0845 634 4747

 Tracing family history

  • GOV.UK - order birth, marriage and death certificates.
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.