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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Obtaining children's records

What information you can request and who can request it.

Parents rights to their children's data 

Parents do not have an automatic right to access their children’s files. If a child is old enough to give informed consent, we would be guided by their wishes. For children over the age of 12, we would ask that the child submits their own request. We will only disclose information to parents/guardians where this is in the best interests of the child and where they have provided proof of their "parental responsibility".

Access to a child’s social care file

You can apply to view your social care records if you: 

  • are an adult who was previously in care as a child or young person 
  • have parental responsibility and wish to view your child’s file
  • are a child over the age of 12 who wants to view their own file.

To apply for this information you need to complete a Subject Access Request. If you would like more information on the process, or you would like advice on submitting your request, email FOIA@islington.gov.uk.

Access to your adoption records

If you were adopted through Islington and are over 18 years old, you have the legal right to information about your adoption. More information is available on finding birth parents or adopted children. You can also call the Adoption team on 0800 073 3344.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.