Skip to content

Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

Town Hall icon

Compliance statistics

These statistics detail the performance in the handling of requests for information made under the Freedom of Information (FOI) Act 2000 or the Environmental Information Regulations (EIR) 2005

2026 statistics 

 Month Total requests due (FOI or EIR) Responses issues within statutory timeframe Compliance
 January 167 154 92%
 February 184 171 93%

Quarterly analysis by financial year April 2025 to March 2026

Quarter Number of requests received Number of requests not yet processed (for example, clock stopped) Number of requests that were processed in full Number of requests where information was granted in full Number of requests where information was granted in part and refused in part Number of requests where information was refused in full Number of requests where info not held Number of requests referred for internal review
Quarter 1 (April to June) 536 18 518 429 36 32 21 24
Quarter 2 (July to September) 598 24 574 468 34 38 34 33
Quarter 3 (October to December) 561  17  544  455  31  27  31  17

Previous years

Calendar year Total requests due (FOI or EIR) Responses issued within statutory timeframe Compliance Number of requests referred for internal review 
2025 2,308 2,187 95%  99 (4%)
2024 2,136 2,025 95% 86 (4%)
2023 2,089 1,805 86% 76 (4%)
2022 1,902 1,680 88% 54 (3%)
Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.