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  6. Information for Ukrainian refugees

Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

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Leaving the scheme

If you're a Ukrainian refugee in Islington and need to move from your host arrangement, here's how to find a new home.

We encourage hosts and guests to continue their hosting arrangement for as long as possible.

Ending your hosting arrangement

If your hosting arrangement is coming to an end, both sponsor and guest need to inform the Refugee and Migrant service the end date of the hosting arrangement, at least two months in advance. To do this, email the Refugee and Migrant service at resettlement@islington.gov.uk.

For Ukrainian nationals

Your permission to stay in the UK is not dependent on staying with your host and you are welcome to move out to another property or ask for help from council services.

If you cannot continue living with your sponsor, your sponsor must give you a reasonable notice period of when they expect you to move out. Government guidance says that sponsors should give their guests at least two months' notice. The notice is so that you have enough time to find another place to live. 

If your hosting arrangement ends, we can help you find your own private rented accommodation.

Moving into private rented accommodation offers you the most choice in terms of cost, space, and any other requirements you may have and it will usually be the best option as a next step if you need to move off the scheme.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.