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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Report a problem with your business waste collection

Tell us about a missed collection, missing or damaged bin or contact us.

Missed collection

Missed business waste collections can usually be rearranged for the next day. 

We answer enquiries Monday to Friday, 9am to 5pm.

Missing or damaged waste bin

Let us know about your missing or damaged waste bin as soon as you can.

We answer enquiries Monday to Friday, 9am to 5pm.

Contact the Business Waste team

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.