Skip to content

We use cookies on this site

If you don't want to accept cookies, you can change your preferences

Accept Manage cookies
  3. Home
  4. Contact us
  5. Complaints and compliments

Stay safe in very hot weather

Very hot weather is expected for the next few days. A red heat-health alert (the highest level) is in place for London on Wednesday and Thursday.  

Hot weather can be dangerous and can cause serious illness. Stay safe and look out for others who may be particularly vulnerable to the heat. Read advice on GOV.UK

Cool spaces

There are local cool spaces that are free and open to everyone. Visit them to rest, drink water and stay cool. Find a cool space near you

Access Islington hubs 

North and South Access Islington hubs are closed due to the hot weather. The Central Hub is open for urgent, in-person support, until 4pm today (Wednesday 24 June) but avoid travelling unless it is essential. 

You can still access our services online and you can call us on 020 7527 2000 if you need to speak to someone. 

Information icon

Complain about adult social care

Complain if you are unhappy with adult social care services. Your feedback helps us make our services better.

Before you complain

Only use this page if you want to complain about adult social care.

If your problem is about something else, make a complaint about council services instead.

What you can complain about

You can complain about anything to do with adult social care. This includes:

  • a decision made after a needs assessment
  • a change to your service plan
  • the result of a of a safeguarding investigation
  • the quality of your service
  • a delay in getting a service

We cannot look at a complaint that:

  • has already been through another complaints process
  • is about your job or employment
  • is about the Freedom of Information Act
  • has already been investigated by the Local Government and Social Care Ombudsman or the Parliamentary and Health Service Ombudsman

Who can complain

Anyone who gets an adult social care service can make a complaint.

You can also make a complain for someone else if:

  • they say you can
  • they have died
  • they cannot make the complaint because of a physical condition
  • they do not have mental capacity

How to complain

You can make a complaint online.

Make a complaint

If you need any support with making a complaint, contact our advocacy service.

Watch a video in British Sign Language.

What happens next

We will:

  • acknowledge your complaint within 3 working days
  • aim to send you a response within 20 working days

If you’re not happy with our response, you can ask us to look at your complaint again. You must do this within 2 weeks.

Complaints policy

Read the adult social care complaints policy.

Contact an ombudsman

If you are still not happy after we look at your complaint again, you can contact the Local Government and Social Care Ombudsman. They are independent and can review your complaint.

Compliments

If you want to say something good about adult social care, speak to our team. You can tell us about a service, a team, or a member of staff.

This helps us understand what is working well. They also help staff know that their work is appreciated.

Online

Give a compliment

Telephone

020 7527 8046 or 020 7527 8047

Post

Customer Services
Health and Social Care
Islington Council
222 Upper Street
N1 1XR

In this section

Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.