Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

Further discounts

There are some other circumstances that may entitle you to money off your council tax bill

If you are in prison - or are the relative of someone in prison (except those in prison for not paying their council tax or a fine).
If you are a member of an armed force - either the British RAF, Army or Navy or a foreign armed force.
If you are 18-19 and are still in further education.
If you are an apprentice or have apprentices living with you.
If you are a member of a religious community.
If you have diplomatic or consular status.

Apply now

Please make sure you have your council tax account number ready. Where you can find this.

Please provide as much information as you can.

You will be contacted within 10 days.