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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Council tax discount if you have a disability

If any room in your home has been adapted for you or for a disabled person who lives with you, you could get a lower council tax bill.

If you are able to get this discount, your council tax bill will be changed to the same amount as a property one band lower in the council tax band system.

For example, if your property is in band D, your bill will be reduced to the same as a band C property. 

Adaptations in your home

If your home has been adapted for you, it must include one of these.

  • An extra bathroom or toilet that has been adapted (you must also have a non-adapted bathroom or toilet in your home).
  • An extra kitchen that has been adapted (you must also a non-adapted kitchen in your home).
  • A room - not including a bathroom, kitchen or toilet - that is mostly used by the person who is disabled to support their needs, such as a physical therapy room or a room for dialysis.
  • Extra space inside the property to allow for the use of a wheelchair, for example a stair lift, widened doorways and internal ramps. 

When you claim, you will get a visit from one of our inspectors to help assess your home and decide if you can get the discount.

Once we have assessed your home, we will send you a new bill with the discount.

Download form and apply

Send the completed form to us at Islington Council, PO Box 34750, London N7 9WF. We will reply as soon as we can with your inspection date and, after that, our decision.

Download form

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