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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Student exemption

Students in full-time education do not always have to pay council tax.

You may not have to pay council tax (an exemption) if you are a:

  • student in full time education enrolled on a course that lasts for at least 24 weeks in each academic year where you have to study at least 21 hours per week during term time
  • student under the age of 20, studying more than 12 hours a week on a qualifying course (A Levels, Highers and Level 3 SVQs) that lasts for more than three months - evening classes, job-related study and day release courses do not count
  • student nurse or student midwife
  • foreign language assistant registered with the British Council.

Your household

Even if you are eligible, you can only get an exemption if everyone else you live with is also eligible.

  • If one of your household is not eligible but everyone else is, then you can get 25% off your bill.
  • If two or more members of your household are not eligible, then you have to pay the full council tax bill.
Who is eligible for exemption in your household  Discount on council tax bill
Everyone is eligible 100%
One person is not eligible 25%
Two or more people are not eligible 0%

What you need

Make sure you have your council tax account number ready, as shown on your council tax bill.

Apply for student exemption or discount

Apply now
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