Fair, inclusive, and accessible services commitment
Our commitment to providing fair, inclusive, and accessible services to residents, based on your individual needs and personal circumstances. The policy affects tenants and leaseholders.
The aim of the commitment is to ensure that all residents receive services that are fair, inclusive, and accessible, tailored to their specific needs and circumstances. This includes providing flexible services to accommodate individual needs, especially for those with mental or physical health conditions or communication needs.
The policy was created in collaboration with residents, various services across Islington Council, partnership services, Islington Tenant Management Organisations, registered housing providers, and the voluntary and community sector.
Read the fair, inclusive and accessible services commitment (PDF)
How to request a reasonable adjustment
You can let us know what you need in person or by phone, letter or email.
If you live or are going to live in a council-run home, you have the right to support from a representative or advocate of their choice whenever you talk to us or ask for a service.
We understand that your needs can change at any point and that you may need more help.
There may be better times and places for you to be able to or be comfortable to share what you need, especially if you are at risk. Our staff will always follow safeguarding procedures, work to create a relationship and provide a safe space for you to discuss your support. We will make sure that this information is saved and shared only with those who can help get your support when you need it.
