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  6. Council tenant and homeowner involvement

Stay safe in very hot weather

Very hot weather is expected for the next few days. A red heat-health alert (the highest level) is in place for London on Wednesday and Thursday.  

Hot weather can be dangerous and can cause serious illness. Stay safe and look out for others who may be particularly vulnerable to the heat. Read advice on GOV.UK

Cool spaces

There are local cool spaces that are free and open to everyone. Visit them to rest, drink water and stay cool. Find a cool space near you

Access Islington hubs 

North and South Access Islington hubs are closed due to the hot weather. The Central Hub is open for urgent, in-person support, until 4pm today (Wednesday 24 June) but avoid travelling unless it is essential. 

You can still access our services online and you can call us on 020 7527 2000 if you need to speak to someone. 

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Fair, inclusive, and accessible services commitment

Our commitment to providing fair, inclusive, and accessible services to residents, based on your individual needs and personal circumstances. The policy affects tenants and leaseholders.

The aim of the commitment is to ensure that all residents receive services that are fair, inclusive, and accessible, tailored to their specific needs and circumstances. This includes providing flexible services to accommodate individual needs, especially for those with mental or physical health conditions or communication needs.

The policy was created in collaboration with residents, various services across Islington Council, partnership services, Islington Tenant Management Organisations, registered housing providers, and the voluntary and community sector.

Read the fair, inclusive and accessible services commitment (PDF)

How to request a reasonable adjustment

You can let us know what you need in person or by phone, letter or email.   

If you live or are going to live in a council-run home, you have the right to support from a representative or advocate of their choice whenever you talk to us or ask for a service.

We understand that your needs can change at any point and that you may need more help.

There may be better times and places for you to be able to or be comfortable to share what you need, especially if you are at risk. Our staff will always follow safeguarding procedures, work to create a relationship and provide a safe space for you to discuss your support. We will make sure that this information is saved and shared only with those who can help get your support when you need it.

 

Useful documents

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.