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  3. Home
  4. Housing
  5. Council tenant services
  6. Moving home for council tenants

Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Help with overcrowding

We want everyone to live in homes with enough space. Our overcrowding advisors can visit you in your home to find out what you need and work out the best way we can help

Your options for moving into a bigger home

  • Apply for a transfer. If your home is severely overcrowded you can apply to transfer to a bigger home.
  • Swap homes with a family that have spare rooms through a mutual exchange. Find out more in the Smart Move leaflet at the bottom of the page. 

How we can help

Overcrowding advisors can give you housing options advice as well as information on:

  • realistic bidding advice
  • advice on how to maximise space within your home
  • rehousing older children into their own accommodation (New Generation Scheme)
  • education and employment information

Space saving tips for your home


More information 

For more information please contact the Housing Options team on 020 7527 4140 or rehousing@islington.gov.uk.

We are based at Islington Customer Centre, 222 Upper Street, London N1 1XR.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.