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Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Landlord accreditation scheme

Landlords who work with us are expected to sign up to the London Rental Standard and be accredited.

Landlords and agents should seek to be accredited through the London Landlord Accreditation Scheme (LLAS). You will need to attend a training day and, on completion, you will get an accreditation certificate.

The LLAS aims to provide landlords and agents with information and professional development opportunities to:

  • Allow them to operate a successful business
  • Provide their tenants with safe and high quality accommodation
  • Reduce the need for intervention from local authorities

In partnership with Accreditation and Training for Landlords and Agents Services (ATLAS), LLAS supports and encourages the continuous professional development (CPD) of its members.  

This is that they are able to maintain, improve and broaden their knowledge and skills in the management of landlords/tenants issues and of property standards to a high level.

The CPD programme validates and acts as a quality assurance for the competency of accredited landlords and agents.

LLAS/CPD training courses include the following topics:

  • practical possession proceedings under Section 21/Section 8
  • setting up tenancy agreements
  • end of tenancy management
  • taxation
  • Universal Credit / Local Housing Allowance.
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