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Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Check if your rental needs a property licence

Some types of private rented properties require the landlord to get a licence to protect tenants from poor conditions - check if the home you are renting needs one, and how to report it to us if it doesn't.

You can check our register to find out if your landlord needs to get a licence for a property you rent. You can do this by entering your postcode into the licence finder.

Check if your landlord needs a licence

If your property requires a licence but doesn’t have one, you are entitled to claim back any rent paid during the time there was meant to be a licence in place, but wasn’t. Organisations such as Justice for Tenants offer free advice on rent repayment orders, which is the order made by a judge that requires a landlord to pay back rent to a tenant. It can require a landlord to return up to 12 months' rent. 

For more information, email advice.housing@islington.gov.uk or call 020 7527 2000. 

Report an unlicensed property

If you suspect that your home is unlicensed or that your landlord is breaching their licence, you can report this by email to residential.envh@islington.gov.uk or call 020 7527 3083.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.