What to do if you smell gas

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services hotline immediately on 0800 111 999.

You should also:

• open all doors and windows to ventilate the property
• make sure not to turn on/off any electrical switches
• extinguish all naked flames,
• stop smoking, and do not strike matches or any other way of making fire
• open doors manually where there are any electrical security entry phones or locks. 

You will need to have the following information when you call the hotline to report a gas leak:

• your name and phone number
• address or location of the suspected gas escape or gas emergency
• number of people at the property
• where the smell is strongest
• how long the smell has been noticeable
• whether any neighbours are affected
• your name and phone number
• any special circumstances or access information.