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Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

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Emergency repairs

If the problem poses a danger to your health or security you should call Housing Direct

Sometimes emergency repairs are needed outside office hours. If a repair is very urgent (for example, it is a danger to health and safety or security) and cannot wait until the next working day, you can call the Housing Direct emergency service.

080 0694 3344

We may carry out a temporary repair until we can carry out a full repair during normal working hours.

Problems that need emergency repairs

  • A leak - if the water cannot be turned off or the leak contained in the case of a severe leak or burst pipe.
  • A leak - if it is affecting the electrics or another property.
  • Dirty water coming up from plug holes, toilets or other drainage.
  • Broken glass that is a danger to anyone's health or safety.
  • Someone can easily get into your home (broken locks).
  • No electricity.
  • An unsafe electrical fitting that is sparking or smoking, or there is bare wiring
  • No cold, clean drinking water at all.
  • No central heating during winter.
  • You are trapped in a lift in a housing block.
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.