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Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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You said, we did - Housing needs and strategy service resident feedback form

Please tell us how we can improve our Housing needs and strategy service.Our work includes preventing homelessness, providing housing options, working with Housing Associations, and supporting Tenant Management Organisations.

We will use your feedback to help us improve. We will update our website to let you know where we make improvements as a result of the feedback we received.

Would you be interested in joining our resident focus groups?

To help us continuously improve our services we’re looking for residents who would be interested in joining a focus group, or giving feedback via a questionnaire. We really do value your view and welcome all feedback from residents. We will respond to every feedback questionnaire submitted if you leave your contact details.

All focus group meetings will be run via Microsoft Teams or Zoom, at a time convenient for you and by someone who is independent from the service. This will ensure you can provide honest and transparent feedback to enable us to improve our services for you in the future. We offer a gift voucher to say thank you for taking the time to give us your feedback. 

The council will only use the information you provide for the specific purpose outlined in this form and it will not be shared with any third parties. We will retain this information for a period of no longer than one year. For more information on how we hold and look after your personal information please see our privacy notice.