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Stay safe in very hot weather

Very hot weather is expected for the next few days. A red heat-health alert (the highest level) is in place for London on Wednesday and Thursday.  

Hot weather can be dangerous and can cause serious illness. Stay safe and look out for others who may be particularly vulnerable to the heat. Read advice on GOV.UK

Cool spaces

There are local cool spaces that are free and open to everyone. Visit them to rest, drink water and stay cool. Find a cool space near you

Access Islington hubs 

North and South Access Islington hubs are closed due to the hot weather. The Central Hub is open for urgent, in-person support, until 4pm today (Wednesday 24 June) but avoid travelling unless it is essential. 

You can still access our services online and you can call us on 020 7527 2000 if you need to speak to someone. 

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Information for professionals

We work with professionals to help them provide the best services and care possible for residents. We provide information, training and support for professionals.

Policies and procedures

The Care Act 2014 sets out the legal framework for protecting adults at risk of abuse or neglect.

You can read more about the Care Act and safeguarding on the Department of Health website.

A London-wide safeguarding adults policy and procedure has also been agreed, which takes into account the Care Act. You can download the London policy and procedures from the bottom of this page. The London policies and procedures set out the guiding principles behind safeguarding adults, how we respond to reports of abuse and guidance and templates for professionals investigating abuse.

Every organisation should have a policy and procedure which sets out its own internal way of tackling abuse. Guidance on developing safeguarding adults policies and procedures can be found on the Department of Health website.

For guidance on how to promote safe recruitment practices in your organisation, download our 'Safer Recruitment' document in the link below. We also have a policy which sets out the council's policy on self-directed support and risk management.

People who work with adults at risk - Whistleblowing

Are you worried that a colleague or professional has abused or neglected a vulnerable adult? Perhaps you have seen that someone's care isn't good enough? Maybe you have noticed that the organisation you work for has poor practice which puts adults at risk?

It is important to report your concerns to your line manager. If you are unhappy with your manager's response, or you do not feel able to approach them, then please contact the Social Services Access Service on 0207 527 2299 or email access.services@islington.gov.uk.

Although you might feel worried about reporting your colleagues, remember it is difficult for some adults to report abuse themselves. They rely on you to help them.

For reassurance that you are doing the right thing, check your organisation's whistle-blowing policy. You can also contact Public Concern at Work for confidential advice. For more information about what standards of care a vulnerable adult should receive, see the Care Quality Commission's guidance.

Safeguarding Adults Board

All the different organisations that are involved in safeguarding adults in Islington have formed a partnership. This is to make sure that these different organisations work together to safeguard adults at risk.

The Safeguarding Adults Board oversees the different ways we are improving safeguarding adults. The Board is chaired by an independent chair, James Reilly.

Our vision is to 'improve safety and people's feelings of safety by promoting the right of all who are vulnerable to live free from abuse and neglect'.

To do this, the Board makes sure we're accountable for what we do, we meet national and local standards and we communicate with the people of Islington.

The Board ensures vulnerable adults maintain independence while staying safe from harm, our staff are trained and good at working with adults and we learn from local experience and national policy.

Safeguarding Adults reviews

Sometimes, a case of abuse or neglect can be so serious that we hold a Safeguarding Adults Review (SAR).

Some examples of when this is required are when someone has died, when a person has been seriously injured or impaired or where abuse appears to be part of how an institution works.

An SAR is not an enquiry into the incident. It is a way to make sure that we learn from the incident and our policies, procedures and practice improve.

Policies and procedures

The Care Act 2014 sets out the legal framework for protecting adults at risk of abuse or neglect.

You can read more about the Care Act and safeguarding on the Department of Health website.

A London-wide safeguarding adults policy and procedure has also been agreed, which takes into account the Care Act. You can download the London policy and procedures from the bottom of this page. The London policies and procedures set out the guiding principles behind safeguarding adults, how we respond to reports of abuse and guidance and templates for professionals investigating abuse.

Every organisation should have a policy and procedure which sets out its own internal way of tackling abuse. Guidance on developing safeguarding adults policies and procedures can be found on the Department of Health website.

For guidance on how to promote safe recruitment practices in your organisation, download our 'Safer Recruitment' document in the link below. We also have a policy which sets out the council's policy on self-directed support and risk management.

People who work with adults at risk - Whistleblowing

Are you worried that a colleague or professional has abused or neglected a vulnerable adult? Perhaps you have seen that someone's care isn't good enough? Maybe you have noticed that the organisation you work for has poor practice which puts adults at risk?

It is important to report your concerns to your line manager. If you are unhappy with your manager's response, or you do not feel able to approach them, then please contact the Social Services Access Service on 0207 527 2299 or email access.services@islington.gov.uk.

Although you might feel worried about reporting your colleagues, remember it is difficult for some adults to report abuse themselves. They rely on you to help them.

For reassurance that you are doing the right thing, check your organisation's whistle-blowing policy. You can also contact Public Concern at Work for confidential advice. For more information about what standards of care a vulnerable adult should receive, see the Care Quality Commission's guidance.

Safeguarding Adults Board

All the different organisations that are involved in safeguarding adults in Islington have formed a partnership. This is to make sure that these different organisations work together to safeguard adults at risk.

The Safeguarding Adults Board oversees the different ways we are improving safeguarding adults. The Board is chaired by an independent chair, James Reilly.

Our vision is to 'improve safety and people's feelings of safety by promoting the right of all who are vulnerable to live free from abuse and neglect'.

To do this, the Board makes sure we're accountable for what we do, we meet national and local standards and we communicate with the people of Islington.

The Board ensures vulnerable adults maintain independence while staying safe from harm, our staff are trained and good at working with adults and we learn from local experience and national policy.

Safeguarding Adults reviews

Sometimes, a case of abuse or neglect can be so serious that we hold a Safeguarding Adults Review (SAR).

Some examples of when this is required are when someone has died, when a person has been seriously injured or impaired or where abuse appears to be part of how an institution works.

An SAR is not an enquiry into the incident. It is a way to make sure that we learn from the incident and our policies, procedures and practice improve.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.