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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

Rubbish bins icon

What we pick up as household rubbish

This handy guide will help you decide what to put in your rubbish bin or black bags.

Items we do not pick up

  • recycling 
  • DIY waste such as soil, rubble, bricks, wood (take to the Reuse and Recycling Centre
  • garden waste (if a garden waste collection is not provided, take to the Reuse and Recycling Centre) 
  • electrical items (take to the Household Reuse and Recycling Centre or use Your local area to find your nearest small electrical items recycling point)
  • batteries (most supermarkets and libraries have battery recycling points) 
  • textiles (take to your nearest recycling point)  
  • items which may make your dustbin too heavy to be lifted by one person 
  • fluorescent light bulbs (take to the Reuse and Recycling Centre)  
  • mobile phones or other electrical gadgets (take to the Reuse and Recycling Centre or take to the nearest small electrical items recycling point). 

What to do with waste we do not collect

 We do not collect the waste listed below, go to their pages to see how to dispose of it.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.