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  3. Home
  4. Social care and health
  5. Paying for your social care
  6. Get financial support for care

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

Paying for care

Most people will need to pay something towards the cost of their care and support. Find out if you're eligible for assistance and how you can get assessed.

  1. Chargeable support and care services
  2. Support that needs to be paid for
  3. How to decide what care you need
  1. How to use your budget for care
  2. Get a financial assessment

How to get a needs assessment

Before you can be assessed for financial support, you'll have to be assessed for care in a needs assessment

This looks at your circumstances and creates a support plan to keep you independent.

Find out more about a care needs assessment at Age UK website.

Only after you've had a social care needs assessment can you be assessed for financial support. 

Request a social care needs assessment 

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