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Stay safe in very hot weather

Very hot weather is expected for the next few days. A red heat-health alert (the highest level) is in place for London on Wednesday and Thursday.  

Hot weather can be dangerous and can cause serious illness. Stay safe and look out for others who may be particularly vulnerable to the heat. Read advice on GOV.UK

Cool spaces

There are local cool spaces that are free and open to everyone. Visit them to rest, drink water and stay cool. Find a cool space near you

Access Islington hubs 

North and South Access Islington hubs are closed due to the hot weather. The Central Hub is open for urgent, in-person support, until 4pm today (Wednesday 24 June) but avoid travelling unless it is essential. 

You can still access our services online and you can call us on 020 7527 2000 if you need to speak to someone. 

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Make a complaint

We want to give everyone a good service. If something has gone wrong, please tell us so we can fix it.

Before you complain

Some services use a different complaints process:

What you can complain about

You can complain about:

  • any council service
  • how a member of staff behaved
  • services done for us by another organisation

How to complain

Online

Make a complaint

Telephone

020 7527 2000 

In person

Visit an Access Islington hub

Post

Access Islington
222 Upper Street
London
N1 1XR

What happens next

We will send you an acknowledgement within 5 working days to say we got your complaint.

We aim to send you a reply within 10 working days of the acknowledgement.

If you are not happy with our response, you can ask us to look at your complaint again.

Complaints policy

Read our complaints policy.

Contact an ombudsman

If you are not happy after we look at your complaint again, you can contact an ombudsman. An ombudsman is independent. They do not work for the council.

Contact the:

In this section

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.