Skip to content

We use cookies on this site

If you don't want to accept cookies, you can change your preferences

Accept Manage cookies
  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Make a complaint about council services

Local elections - Islington ward results from 12pm today

We will publish results of the local council elections on our webpage today as soon as vote counts for each ward are announced.

Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. Joint Complaint Handling Code
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

What a complaint is

A complaint is an expression of dissatisfaction, however made, about the standard of service, actions, or lack of action by the council, its staff, or those acting on its behalf, affecting an individual customer or group.

Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.