Skip to content

We use cookies on this site

If you don't want to accept cookies, you can change your preferences

Accept Manage cookies
  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Make a complaint about council services
  7. Complaints policy

Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. Joint Complaint Handling Code
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

Who can complain

Anyone who uses or is affected by our services can make a complaint. This includes:

  • residents
  • service users
  • carers
  • people who work in or visit the borough
  • local businesses
  • community groups

You do not need to live in Islington to make a complaint.

Third party complaints

Complaints can be made by a third party, for example, a relative or carer, a solicitor or other advocate and advice agency, provided you have the relevant consent or legal basis to do so. We will also consider if you are acting in the person’s best interests. We will only consider your complaint once we have the necessary information.

Anonymous complaints

We will consider any anonymous complaints on a case-by-case basis as an investigation may still lead to changes to practice or improving our services. Should you complain anonymously, we will not respond to it, but will still investigate the complaint, record our findings, and implement any necessary changes.

Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.