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  4. Contact us
  5. Complaints and compliments
  6. Make a complaint about council services
  7. Complaints policy

Stay safe in very hot weather

Very hot weather is expected for the next few days. A red heat-health alert (the highest level) is in place for London on Wednesday and Thursday.  

Hot weather can be dangerous and can cause serious illness. Stay safe and look out for others who may be particularly vulnerable to the heat. Read advice on GOV.UK

Cool spaces

There are local cool spaces that are free and open to everyone. Visit them to rest, drink water and stay cool. Find a cool space near you

Access Islington hubs 

North and South Access Islington hubs are closed due to the hot weather. The Central Hub is open for urgent, in-person support, until 4pm today (Wednesday 24 June) but avoid travelling unless it is essential. 

You can still access our services online and you can call us on 020 7527 2000 if you need to speak to someone. 

Complaints policy

This policy explains how we handle complaints.

  1. About our complaints policy
  2. What a complaint is
  3. Who can complain
  4. What you can complain about
  5. What you cannot complain about
  6. How to make a complaint
  7. The complaints process
  1. Complaint handling and outcomes
  2. Managing unreasonable actions
  3. Remedies policy
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

Who can complain

Anyone who uses or is affected by our services can make a complaint. This includes:

  • residents
  • service users
  • carers
  • people who work in or visit the borough
  • local businesses
  • community groups

You do not need to live in Islington to make a complaint.

Third party complaints

Complaints can be made by a third party, for example, a relative or carer, a solicitor or other advocate and advice agency, provided you have the relevant consent or legal basis to do so. We will also consider if you are acting in the person’s best interests. We will only consider your complaint once we have the necessary information.

Anonymous complaints

We will consider any anonymous complaints on a case-by-case basis as an investigation may still lead to changes to practice or improving our services. Should you complain anonymously, we will not respond to it, but will still investigate the complaint, record our findings, and implement any necessary changes.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.