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  4. Contact us
  5. Complaints and compliments
  6. Make a complaint about council services
  7. Complaints policy

Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. Joint Complaint Handling Code
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

Contact details

If you need this policy in a different format, please contact the Complaints Officer.

Complaints Officer

Leila Ridley, Assistant Director, Information and Digital Governance

Address

Digital Services
222 Upper Street
London
N1 1XR

Email address

leila.ridley@islington.gov.uk

Senior Officer with accountability for complaints

Melanie Rose, Director of Digital Services

Address

Digital Services
222 Upper Street
London
N1 1XR

Email address

melanie.rose@islington.gov.uk

Member Responsible for complaints

Councillor Flora Williamson

Address

Town Hall
Upper Street
London
N1 2UD

Email

flora.williamson@islington.gov.uk

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.