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  5. Complaints and compliments
  6. Make a complaint about council services
  7. Complaints policy

Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. Joint Complaint Handling Code
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

Versions

This policy will be regularly reviewed at least annually, or sooner, if there are significant legislative or guidance updates issued by the Local Government and Social Care Ombudsman and the Housing Ombudsman.

This policy was last updated on 4 March 2026.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.