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  4. Contact us
  5. Complaints and compliments
  6. Make a complaint about council services
  7. Complaints policy

Stay safe in very hot weather

Very hot weather is expected for the next few days. A red heat-health alert (the highest level) is in place for London on Wednesday and Thursday.  

Hot weather can be dangerous and can cause serious illness. Stay safe and look out for others who may be particularly vulnerable to the heat. Read advice on GOV.UK

Cool spaces

There are local cool spaces that are free and open to everyone. Visit them to rest, drink water and stay cool. Find a cool space near you

Access Islington hubs 

North and South Access Islington hubs are closed due to the hot weather. The Central Hub is open for urgent, in-person support, until 4pm today (Wednesday 24 June) but avoid travelling unless it is essential. 

You can still access our services online and you can call us on 020 7527 2000 if you need to speak to someone. 

Complaints policy

This policy explains how we handle complaints.

  1. About our complaints policy
  2. What a complaint is
  3. Who can complain
  4. What you can complain about
  5. What you cannot complain about
  6. How to make a complaint
  7. The complaints process
  1. Complaint handling and outcomes
  2. Managing unreasonable actions
  3. Remedies policy
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

Confidentiality and privacy notice

We aim to be open and honest in our responses to complaints but sometimes it is necessary to maintain confidentiality. For example, we will generally not provide information about third parties, or information about other complaints.

Information provided can be used for the purposes of the complaint investigation. All data will be held securely and processed in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation.

To investigate your complaint, we might share your name, contact details and details of your complaint with other services in the council. If you escalate your complaint to the Local Government and Social Care Ombudsman (LGSCO) and/or the Housing Ombudsman (HO) or the Building Safety Regulator we may share information about you with them, however, this will always be limited to what is required for their investigation. Further details about how we handle your data can be found in our privacy notice.  

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.