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  4. Contact us
  5. Complaints and compliments
  6. Adult social care complaints
  7. Adult social care complaints policy

Stay safe in very hot weather

Very hot weather is expected for the next few days. A red heat-health alert (the highest level) is in place for London on Wednesday and Thursday.  

Hot weather can be dangerous and can cause serious illness. Stay safe and look out for others who may be particularly vulnerable to the heat. Read advice on GOV.UK

Cool spaces

There are local cool spaces that are free and open to everyone. Visit them to rest, drink water and stay cool. Find a cool space near you

Access Islington hubs 

North and South Access Islington hubs are closed due to the hot weather. The Central Hub is open for urgent, in-person support, until 4pm today (Wednesday 24 June) but avoid travelling unless it is essential. 

You can still access our services online and you can call us on 020 7527 2000 if you need to speak to someone. 

Adult social care complaints policy

This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

  1. What a complaint is
  2. Who can complain
  3. Time limit for complaints
  4. Complaints about other organisations
  1. How we will handle your complaint
  2. How to make a complaint
  3. Contact details

Who can complain

Anyone who has received a service from Islington Adult Social Care can make a complaint.

You can also make a complaint on behalf of someone else if you have their consent, if they have died, or if you are their legal representative.

We may also consider a complaint you are making on behalf of someone who lacks capacity if they have no other legal representative and we think you are acting in their best interests.

If you need any support with making a complaint, you can contact our advocacy service.

We will always take your complaint seriously and will be handled around principles of fairness, respect, equality, dignity, and autonomy.

Our staff have the right to be treated the same, and we will not tolerate any rude, violent or abusive language or behaviour.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.