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  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Adult social care complaints
  7. Adult social care complaints policy

Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

Adult social care complaints policy

This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

  1. What a complaint is
  2. Who can complain
  3. Time limit for complaints
  4. Complaints about other organisations
  1. How we will handle your complaint
  2. How to make a complaint
  3. Contact details

Who can complain

Anyone who has received a service from Islington Adult Social Care can make a complaint.

You can also make a complaint on behalf of someone else if you have their consent, if they have died, or if you are their legal representative.

We may also consider a complaint you are making on behalf of someone who lacks capacity if they have no other legal representative and we think you are acting in their best interests.

If you need any support with making a complaint, you can contact our advocacy service.

We will always take your complaint seriously and will be handled around principles of fairness, respect, equality, dignity, and autonomy.

Our staff have the right to be treated the same, and we will not tolerate any rude, violent or abusive language or behaviour.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.