Skip to content

We use cookies on this site

If you don't want to accept cookies, you can change your preferences

Accept Manage cookies
  3. Home
  4. Social care and health
  5. Social care needs assessment

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

Heart and hand icon

Find out about a social care needs assessment

A needs assessment is a meeting between you and a care professional to understand what type of support you may need to live independently.

 
  1. About the social care needs assessment
  2. What happens in the assessment
  1. After the assessment
  2. How to get a needs assessment

What happens after a social care needs assessment

If you’re eligible for support, we’ll first explore with you what support is available in the local community, types of telecare and equipment available, support available from friends and family, and your own skills and resources so that you can stay as independent as possible.

If further support is needed, we will consider whether you could benefit from short-term assistance to stay safe, healthy and independent.

This support could include:

  • reablement

  • home care

  • equipment to help you with everyday tasks

If you need more support, we’ll look at what longer term care and support can be provided for you.
We will always support you to stay as independent as possible, living at home wherever possible and retaining the things that are most important to you.

Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.