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  5. Social care needs assessment

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Find out about a social care needs assessment

A needs assessment is a meeting between you and a care professional to understand what type of support you may need to live independently.

 
  1. About the social care needs assessment
  2. What happens in the assessment
  1. After the assessment
  2. How to get a needs assessment

How to get a needs assessment

Complete the form to ask for a social care assessment - this includes Care Act or Occupational Therapy assessments, or a review of your care package. 

If you need urgent help, call 999.

Read the privacy notice at the top of the online form before sending it to us.

Apply now

If you need to speak to someone or can’t complete the form online, call 020 7527 2299 from 9am to 5pm, Monday to Friday.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.