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  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Children's social care complaints
  7. Children's social care complaints policy

Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Local Government and Social Care Ombudsman

If you remain dissatisfied after Stage 3, you may contact the Local Government and Social Care Ombudsman (LGSCO) for an independent review. The LGSCO is impartial and free to use.

You can contact the LGSCO at any time, but they will normally allow the council to consider the complaint first before they consider it.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.