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  4. Contact us
  5. Complaints and compliments
  6. Children's social care complaints
  7. Children's social care complaints policy

Stay safe in very hot weather

Very hot weather is expected for the next few days. A red heat-health alert (the highest level) is in place for London on Wednesday and Thursday.  

Hot weather can be dangerous and can cause serious illness. Stay safe and look out for others who may be particularly vulnerable to the heat. Read advice on GOV.UK

Cool spaces

There are local cool spaces that are free and open to everyone. Visit them to rest, drink water and stay cool. Find a cool space near you

Access Islington hubs 

North and South Access Islington hubs are closed due to the hot weather. The Central Hub is open for urgent, in-person support, until 4pm today (Wednesday 24 June) but avoid travelling unless it is essential. 

You can still access our services online and you can call us on 020 7527 2000 if you need to speak to someone. 

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

What you cannot complain about

There are some things we cannot consider under this complaints process including:

  • matters subject to legal proceedings or court decisions
  • child protection investigations (Section 47 enquiries)
  • issues relating to schools or education (handled separately)
  • issues that should be considered under the council's corporate complaints policy
  • complaints made more than 12 months after the event, unless there are exceptional circumstances
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.