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  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Children's social care complaints
  7. Children's social care complaints policy

Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Our commitment

Everyone who contacts children’s social care services will:

  • be treated fairly, with understanding and respect
  • receive a responsive, high-quality service appropriate to their needs
  • be given clear information about service standards and what to expect
  • have accessible routes to provide feedback or make a complaint
  • be encouraged to help shape and improve our services

We reserve the right to manage persistent or unreasonable actions in line with our corporate policy, ensuring fairness and respect for all parties.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.